08
Live operation
Monitor score movement, candidate impact, overrides, and process change together.
After deployment, monitor score distributions, advancement, error samples, reviewer disagreement, overrides, missing data, accommodation use, technical failures, candidate feedback, completion, and downstream interview evidence. Segment by role, version, language, channel, and other relevant dimensions where analysis is lawful and supported.
Version prompts, questions, rubrics, thresholds, models, transcription, interface, and integrations. A vendor update can change candidate opportunity even when the product name is unchanged. Establish change notification and re-testing triggers in the agreement and operating process.
Create incident paths for inaccessible sessions, incorrect status changes, corrupted or exposed data, repeated questions, unsupported inferences, group performance concerns, and candidate complaints. Preserve evidence, contain impact, correct records, communicate with affected people where appropriate, and decide whether the system may resume under narrower controls.
Screening monitoring signals and investigation questions
| Signal | Investigate | Possible action |
| Score distribution shift | Role mix, model, rubric, prompts, language, data, and candidate population. | Pause threshold use, sample cases, or revalidate. |
| Override change | Reviewer training, queue pressure, system quality, and automation bias. | Review cases, interface, staffing, and rubric. |
| Completion or accommodation issue | Interface, notice, timing, support, alternative path, and downstream scoring. | Fix access, offer reassessment, and limit exposure. |
| Group or error concern | Sample, labels, missing data, threshold, construct, and workflow use. | Escalate qualified review, contain use, and retest. |
| Integration incident | Incorrect writes, retries, duplicates, permissions, and audit trail. | Disable writes, reconcile records, and use fallback. |